Customer Service Lesson Plan | Business English Level 1
About This Product
Business English ESL EFL ELL TEFL lesson plan about Customer service. It is ideal for older students and adult education.
Students will learn how to deal with customer concerns and complaints. They will learn vital vocabulary and gain confidence on their English speaking journey.
This business English lesson plan includes:
A warmer
Closed exercises
Open exercise
Group activity
Revision
Role-play
Conversation topics
This lesson can also be accessed through Google Apps. There are exercises for students to complete in this lesson. Answer key included.
This resource is a part of our level 1 series for pre-intermediate and above ESL students. All of the TEAM TEFL Business English lessons are available on Teach Simple. You can see the table of contents for all three levels below:
Business English Level 1 contents
Business English Level 2 contents
Business English Level 3 contents
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