Customer Service Lesson Plan | Business English Level 2
About This Product
Business English ESL EFL ELL TEFL lesson plan about Customer Service. It is ideal for older students and adult education.
Students will learn how to develop customer relations and deal with complaints. They will learn vital vocabulary and gain confidence on their English speaking journey.
This business English lesson plan includes:
A warmer
Closed exercises
Open exercise
Group activity
Revision
Role-play
This lesson can also be accessed through Google Apps. There are exercises for students to complete in this lesson. Answer key included.
This resource is a part of our level 2 series for intermediate and advanced ESL students. All of the TEAM TEFL Business English lessons are available on Teach Simple. You can see the table of contents for all three levels below:
Business English Level 1 contents
MEETINGS
Business English Level 2 contents
LETTERS & EMAILS
CUSTOMER SERVICE
ADVERTISING
NEGOTIATIONS
SOCIAL MEDIA
SETTING TARGETS
MARKETING
LEADERSHIP
MARKET RESEARCH
WORK ENVIRONMENT
HOW TO WRITE A C.V
ENVIRONMENTAL ISSUES
BUSINESS IDIOMS
Business English Level 3 contents
ADVERTISING
SALES
MEETINGS
COMPUTERS & TECHNOLOGY
CULTURAL DIFFERENCES
INTERVIEWS
MONEY & FINANCE
PRESENTATIONS
MEDIA IMPACT
BUSINESS IDIOMS
NEGOTIATIONS
LEADERSHIP
INVESTMENTS
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